WHAT TYPES OF PAYMENT DO YOU ACCEPT?

  • All major credit cards eg VISA, Master Card

  • PayPal

  • American Express (via PayPal)

  • Discover (via PayPal)


All payments are done on a secure page and we do not store your card details nor share your information with any third parties.

 

CAN I PAY WITH US DOLLARS, EURO, OTHER CURRENCY?

All our prices are in GBP [£ Great British Pound Sterling] but you can pay in any currency. Your Bank/PayPal will deduct the amount equal to your order-total, all automatically. We have a built in currency converter on the site, BUT THIS IS ONLY A GUIDE.

you need to check with your preferred payment method for the exact rates, as these change.



DO YOU SHIP WORLDWIDE?

Yes, we ship to most countries worldwide. If you live in a rural area or remote island; contact us first to make sure we can get your order to you safely.



DO YOU SELL GIFT CARDS?

Yes - these are available in £25, £50, £100 & £250 denominations. These can only be used in our Online Store

CAN I CANCEL MY ORDER?

Of course, simply let us know as soon as possible - via email or contact us form. We have fast shipping, so its always best if you send us any requests very quick!



WHERE CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your item on WWW.ROYALMAIL.COM



I HAVE NOT RECEIVED MY ORDER – WHERE IS IT?

Please allow 7 business days for UK orders and 20 business days for international delivery. Please allow these timeframes before contacting us about a missing order. Sometimes your order can be slow down because of a border control. We cannot avoid this.

WHEN WILL I RECEIVE CUSTOM MADE ITEMS?

Any order which includes custom made/handpainted items will ship once all items are available and finished. The estimated ship date for each custom order item is detailed within the item description on the product page. Usually the waiting time is between 2 or 3 days from the order. Orders are shipped by the chosen shipping method selected at checkout.



HOW DO I MAKE A RETURN?

We have a full policy about it. You can return and exchange items in perfect condition but we DO NOT ACCEPT RETURNS ON CUSTOM MADE ITEMS FOR OBVIUOUS REASONS. In the return. We do not refund gift cards.



HOW DO I MAKE AN EXCHANGE?

Please state clearly what you are returning and what size/etc you require. If you want to exchange a garment size we do it free of charge. If you want to exchange your item for another there's to pay the difference of price with the new item/s. We exchange UK orders free of charge in the shipping cost, in the International orders we will request to pay the re-shipping of the new item/s. We are sorry for this, but shipping abroad is pretty expensive for small businesses.



MY ITEM/SIZE IS OUT OF STOCK - WHEN DO YOU GET IT BACK?

If the garment/item is in our current collections the simpliest thing to do is waiting. If you want you cant drop us an Email we will get in touch with you ASAP. Your request will be add to a queue list and you will be contacted back in the moment that the item will be back in stock.



HOW DO YOUR SIZES COMPARE TO OTHER COUNTRIES?

Please see below for approximate size conversion, some items fit differently as they're handmade and they get loose with the time.

 

UK

EUROPE

XS-S

10

38-40

M

12

40-42

L

14-16

42-44

XL

18

44-46

XXL

20

46-48



HOW DO I BECOME A CAMDENTHREADS STOCKIST?

If you are interested in becoming an official stockist please email camdenthreads@yahoo.com to request an application pack. We will get back to you as soon as possible.



PRIVACY POLICY

The privacy and security of your data is important to us.

We will never pass on your details on to a third party for marketing purposes or share any of your details with another company.

Any information gathered as a result of your visit to Camdenthreads.com will not be disclosed to any third party except for the purposes of securely taking payment for and delivering of goods. (We will upon request, by relevant authorized authorities, provide any information required by law to aid in fraud detection or prevention)



WHERE ARE CAMDENTHREADS PRODUCTS MADE?

We aim to be as ethical as possible and all of our products are designed in the UK and manufactured in different countries - not in sweatshops, no child labours and modern slavery. Only in factories we have approved of in person.

We support 'Compassion in World Farming' - a wonderful charity for prevention of caging, overcrowding and any discomfort to farm animals. 

Compassion in World Farming receives no government funding and so relies entirely on the generosity and dedication of our supporters. Your gift will help significantly in the fight for a humane, sustainable food system.

There are other ways you can make a real difference to farm animals today:

  • Take Action - visit this page for quick and easy online actions to give a voice to farm animals

  • Raise Funds join our fantastic fundraisers around the country and get creative raising funds to fight factory farming

  • Join a local group - get active in your community to campaign and raise funds for farm animals. Joining a Compassion group is a great way to meet like-minded people in your area

  • Eat Compassionately - if you eat meat, eggs or dairy products, find out more about higher welfare shopping and the labels to look out for.